Returns & Refunds Policy
At Earth Veil Artistry, each piece is handcrafted with intention and care. We want you to feel truly connected to your jewelry. If something doesn’t feel aligned, we offer a simple and fair return process.
Return Eligibility
You must initiate your return within 7 days of receiving your order. To be eligible:
- The item must be in its original condition—unworn, unaltered, and undamaged
- It must be returned in the original packaging (if applicable)
- A proof of purchase (order number or confirmation email) is required
To start a return, email us at sales@earthveilartistry.com with your order number and reason for return. We’ll guide you through the next steps.
Non-Returnable Items
Due to the sacred and personalized nature of our work, the following items are not eligible for return or refund:
- Custom or made-to-order pieces
- Items marked as final sale
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or appears to have a defect, please reach out within 7 days of delivery. Send us an email with your order number, a description of the issue, and clear photos. We’ll do our best to make it right, whether through a repair, replacement, or refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of items sent without tracking.
Need Help?
We’re here to support you. For any questions about returns, refunds, or your order, contact us at sales@earthveilartistry.com.